Technical Support Representative

Ninja Partners LLC; Austin (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Paid time off

Birthday leave

Skills training and development

Job summary

Ninja Partners LLC is hiring a Remote Technical Support Representative to provide basic technical support to customers and troubleshoot software issues. You will communicate solutions clearly and maintain thorough CRM records, while meeting KPIs and adhering to company policies.

Candidates should have at least 1 year of CSR experience, 6 months in tech support, strong communication, and CRM familiarity. Medical software troubleshooting experience is a plus, with opportunities for professional

Qualifications

• 1 year of CSR experience is a must.
• 6 months in a technical support role or software/web app troubleshooting.
• Good communication skills, verbal and written.
• Proficiency with computer applications and software.
• CRM experience is preferred.
• Medical schooling or coding/billing background is a plus.

Responsibilities

• Provide basic technical support to customers with product issues.
• Identify and troubleshoot problems, delivering timely solutions.
• Explain technical solutions to non-technical customers clearly.
• Ensure accurate ticket triaging and CRM documentation.
• Follow up with customers to confirm resolution and offer further help.
• Escalate complex issues to higher-level teams when needed.
• Maintain a positive, empathetic attitude with customers and colleagues.
• Support nursing homes and troubleshoot medical software.

Skills

CSR experience

Technical support

Communication skills

CRM experience

Education

Medical coding/billing background

Tools

CRM software

Job description

Work Setup: RemoteType of Contract: Full TimeSalary: $16/hEquipment: BYOD (Bring-Your-Own-Device)The Technical Support Representative

is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What You’ll Do

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

What we're looking for

• 1 year of CSR experience is a must
• 6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM is preferred
• Any type of medical/schooling - coding and or billing

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.