Remote Medical Software Support Specialist

Ninja Partners LLC; Austin (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Paid time off, birthday leave

Opportunities for skills training and

Job summary

Ninja Partners LLC is seeking a Technical Support Representative to assist customers with basic technical issues, troubleshoot software, and deliver timely, empathetic service. The role is remote, full-time, with BYOD, and requires solid communication and CRM usage.

You will triage tickets, document interactions in the CRM, escalate complex problems, and work with teams to ensure customer satisfaction and achieve KPI targets.

Qualifications

• 1 year of CSR experience is required.

Responsibilities

• Provide basic technical support to customers with technical issues.

Skills

CSR experience

Technical support

Communication skills

CRM experience

Education

Medical coding/billing knowledge

Tools

CRM software

Job description

Ninja Partners LLC is seeking a Technical Support Representative to assist customers with basic technical issues, troubleshoot software, and deliver timely, empathetic service. The role is remote, full-time, with BYOD, and requires solid communication and CRM usage.

You will triage tickets, document interactions in the CRM, escalate complex problems, and work with teams to ensure customer satisfaction and achieve KPI targets.