Entry Level Remote Technical Support Representative

Ninja Partners LLC; Austin (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Paid time off, birthday leave

Opportunities for skills training and

Job summary

Ninja Partners LLC is seeking a Technical Support Representative to assist customers with basic technical issues, troubleshoot software, and deliver timely, empathetic service. The role is remote, full-time, with BYOD, and requires solid communication and CRM usage.

You will triage tickets, document interactions in the CRM, escalate complex problems, and work with teams to ensure customer satisfaction and achieve KPI targets.

Qualifications

• 1 year of CSR experience is required.

Responsibilities

• Provide basic technical support to customers with technical issues.

Skills

CSR experience

Technical support

Communication skills

CRM experience

Education

Medical coding/billing knowledge

Tools

CRM software

Job description

Work Setup

Remote

Type of Contract

Full Time

Salary

$16/h

Equipment

BYOD (Bring-Your-Own-Device)

Job Title

Technical Support Representative

is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What You’ll Do

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

What we're looking for

• 1 year of CSR experience is a must
• 6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM is preferred
• Any type of medical/schooling - coding and or billing

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Experience

Disclaimer

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja Equal Employment Opportunity

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.