Compassionate Medical Software Support Specialist

SupportNinja; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid time off, birthday leave

Skills training and professional deveI

Job summary

SupportNinja in the United States is seeking a Technical Support Representative to provide basic technical support to customers, troubleshoot issues with software and medical applications, and deliver timely solutions while delivering excellent service.

You will triage tickets, communicate clearly with non-technical users, and collaborate with other teams to resolve problems. Prior CSR and tech support experience are required; CRM experience is preferred.

Qualifications

• 1 year of CSR experience is required.
• 6 months of experience in a technical support role involving software, web applications, or medical software troubleshooting.
• Good communication skills, both verbal and written.
• Proficiency in using computer applications and software.
• Experience using a CRM is preferred.
• Medical-related schooling or coding/billing background is a plus.

Responsibilities

• Provide basic technical support to customers with issues in products or services.
• Identify and troubleshoot technical problems and provide timely solutions.
• Explain technical solutions to non-technical customers clearly.
• Ensure accurate ticket triaging and follow-up.
• Escalate complex issues when needed and document interactions in CRM.
• Meet or exceed KPI targets and continuously improve product knowledge.

Skills

Customer service

Technical troubleshooting

Verbal & written communication

CRM experience

Education

Medical software or billing background

Tools

CRM software

Job description

SupportNinja in the United States is seeking a Technical Support Representative to provide basic technical support to customers, troubleshoot issues with software and medical applications, and deliver timely solutions while delivering excellent service.

You will triage tickets, communicate clearly with non-technical users, and collaborate with other teams to resolve problems. Prior CSR and tech support experience are required; CRM experience is preferred.