Remote Tech Support Agent for Education (Tier 1)

Downtown Boulder Partnership; Winter Park (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

TEKsystems is seeking a Technical Support Agent in Winter Park, FL. This entry‑level role provides first‑level technical assistance to faculty, students, staff, and education affiliates using computers and online platforms.

The position operates in a fast‑paced call center, with a hybrid work setup combining remote work and on‑campus requirements. Responsibilities include handling calls, emails, tickets, and chats; maintaining professional communication; and aiming for first‑call resolutions

Qualifications

• Tier I support experience required.
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving ability.
• Ability to multitask across multiple systems and channels.

Responsibilities

• Engage with end‑users by answering phone calls, responding to cases/tickets, emails, chat messages, and meetings.
• Maintain a polite, professional, empathetic tone in all communications.
• Gather information, ask appropriate questions, and multitask across systems and call‑center applications.
• Maintain knowledge of systems, sites, tools, and resources and assist with hardware/software installation.
• Aim for a one‑call resolution by analyzing problems to determine the quickest solution.
• Collaborate with teams; route calls to appropriate groups and document troubleshooting steps.
• Maintain detailed records of daily interactions, installation activities, issues, and solutions.
• Work independently and as part of a team; support leadership in prioritizing tasks.
• Assist with company events, trainings, and on‑campus activities when needed.
• Hybrid call‑center style: primarily remote but on campus for training or connectivity issues.
• Local candidates within an hour’s drive from campus (Orlando area).

Skills

Tier I support experience

Customer service

Communication skills

Problem solving

Multitasking

Typing 40+ wpm

Job description

TEKsystems is seeking a Technical Support Agent in Winter Park, FL. This entry‑level role provides first‑level technical assistance to faculty, students, staff, and education affiliates using computers and online platforms.

The position operates in a fast‑paced call center, with a hybrid work setup combining remote work and on‑campus requirements. Responsibilities include handling calls, emails, tickets, and chats; maintaining professional communication; and aiming for first‑call resolutions