Remote Tech-Savvy Customer Support Specialist

Insight Global; Robesonia (Berks County); Remote; USD 38,000 - 52,000; Full time

Job summary

Insight Global is seeking remote Customer Support Specialists for a Reading, PA area client. You will be on the front line for customer inquiries and issues, handling reactive calls, and assisting with administrative tasks related to Connected Fleet tools.

The role involves troubleshooting, password resets, and user setup, serving a diverse customer base from drivers to managers. A tech-minded, curious professional will excel and grow with the team as it expands.

Qualifications

• 2–3 years of experience in customer service.
• Tech-savvy from a support helpdesk role, Apple Genius Bar, or Best Buy employee.

Responsibilities

• Act as front line for general customer inquiries and issues.
• Handle reactive/inbound break/fix calls and assist with admin tasks.
• Troubleshoot Connected Fleet digital tools and password resets.

Job description

Insight Global is seeking remote Customer Support Specialists for a Reading, PA area client. You will be on the front line for customer inquiries and issues, handling reactive calls, and assisting with administrative tasks related to Connected Fleet tools.

The role involves troubleshooting, password resets, and user setup, serving a diverse customer base from drivers to managers. A tech-minded, curious professional will excel and grow with the team as it expands.