Customer Support Specialist

Insight Global; Robesonia (Berks County); Remote; USD 38,000 - 52,000; Full time

Job summary

Insight Global is seeking remote Customer Support Specialists for a Reading, PA area client. You will be on the front line for customer inquiries and issues, handling reactive calls, and assisting with administrative tasks related to Connected Fleet tools.

The role involves troubleshooting, password resets, and user setup, serving a diverse customer base from drivers to managers. A tech-minded, curious professional will excel and grow with the team as it expands.

Qualifications

• 2–3 years of experience in customer service.
• Tech-savvy from a support helpdesk role, Apple Genius Bar, or Best Buy employee.

Responsibilities

• Act as front line for general customer inquiries and issues.
• Handle reactive/inbound break/fix calls and assist with admin tasks.
• Troubleshoot Connected Fleet digital tools and password resets.

Job description

• Tech savvy from a support helpdesk role, apple genius bar, or best buy employee
• 2-3 years of experience in customer service

Job Description

A client in Reading, PA is looking to hire 5 remote customer support specialists to join their growing team. This assignment will help act as the front line for general customer inquiries and issues. They will handle the bulk of the reactive/inbound "break/fix" calls. They will assist customers will administrative tasks and help with technical issues related to Connected Fleet digital tools. For example: Password resets, Adding New Users, Troubleshooting, General How-To questions. Our customers range from small to very large. We interface with Fleet Manager, Executives, and drivers. So our front line support team will need to be smart and flexible enough to support many different types of customers. In a typical day, you may go from helping a driver figure out how to connect to a device on a truck, to helping a Fleet Manager reset his password. We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more. Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.