Remote Tech Operations Analyst - Incident & Data Insights

United States Digital Space LLC

United States

On-site

USD 48,000 - 75,000

Full time

13 days ago

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Job summary

Distribusion seeks a Technical Operations Analyst to join the Control Room team in Berlin. You will monitor system operations, assist in incident investigations, and collaborate across teams to keep the platform running smoothly.

You will analyze data with SQL basics, learn Grafana/Prometheus/New Relic, and communicate updates clearly in English. This role suits someone early in their career who enjoys solving technical problems in a fast-paced environment.

Qualifications

0–2 years of experience or a relevant degree (e.g., Computer Science, IT, BIS).
Familiarity with basic SQL queries, log analysis and database concepts; comfortable learning monitoring tools like Grafana, Prometheus, or New Relic.
Curiosity to learn how complex systems work and a desire to solve technical problems.
Good written and spoken English, with the ability to explain technical details clearly.
Adaptable to a fast-paced tech environment and juggling different tasks.

Responsibilities

Operational Support: Monitor system operations daily to help maintain smooth processes across the platform.
Incident Management: Assist in investigating reported issues, troubleshooting errors, and helping the team resolve incidents quickly.
Problem Solving: Develop understanding of our stack to perform technical investigations and support long-term fixes.
Data Analysis: Run database queries to gather insights, validate technical issues, and identify improvements.
Process Support: Collaborate with senior team members on operational projects and test new internal tools.
Effective Communication: Manage internal and external communication with clear, transparent updates.