Tech Support Engineer — Incident & Data Troubleshooter

FeverUp; United States; Remote; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Remote work anywhere in Spain

Relocation package for international

Payflow advance option

40% discount on Fever events

English lessons

Home office friendly anywhere in Spain

Growth opportunities in a high-growth,

Job summary

Fever is seeking a Tech Support Engineer to bridge operations and engineering, ensuring systems run smoothly and users have the best possible experience. You will troubleshoot incidents, run deep-dive analyses, and write complex SQL queries in a high-scale production environment.

You will join a global on-call rotation and collaborate with Product, Engineering, and Operations to improve reliability, monitoring, and incident response, while exploring internal growth into software engineering

Qualifications

• Proven experience in technical support or production support.
• Excellent analytical and problem-solving skills.
• Experience with production incidents and on-call rotations.

Responsibilities

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

Skills

Technical support

Production support

Troubleshooting

English communication

Education

BSc in Computer Science

Tools

Datadog

Splunk

Grafana

Kibana

PostgreSQL

MySQL

Job description

Fever is seeking a Tech Support Engineer to bridge operations and engineering, ensuring systems run smoothly and users have the best possible experience. You will troubleshoot incidents, run deep-dive analyses, and write complex SQL queries in a high-scale production environment.

You will join a global on-call rotation and collaborate with Product, Engineering, and Operations to improve reliability, monitoring, and incident response, while exploring internal growth into software engineering