Technical Analyst 5562

Tier4 Group; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Tier4 Group is seeking a Technical Analyst to support a large-scale Field Network and Operations organization responsible for maintaining connectivity and infrastructure across hundreds of office locations. This role is ideal for a detail-oriented professional who enjoys process improvement, data analysis, project coordination, and cross-functional collaboration.

In this role, you will help drive operational excellence by analyzing workflows, tracking initiatives, improving documentation, and

Qualifications

• Experience as a Technical Analyst or similar role.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Experience creating documentation, process maps, and reports.
• Proficiency with Microsoft 365 apps (Excel, PowerPoint, Teams, SharePoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to high-quality work.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Analyze workflows to identify efficiency opportunities.
• Track initiatives and produce regular operational reports.
• Improve documentation and maintain process maps.
• Collaborate with technical and business stakeholders to support projects.
• Ensure operational processes run efficiently across locations.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication

Documentation

Multitasking

Attention to detail

Cross-functional collaboration

Tools

Microsoft 365 suite

Excel

PowerPoint

Teams

SharePoint

Job description

Our client is seeking a Technical Analyst to support a large-scale Field Network and Operations organization responsible for maintaining connectivity and infrastructure across hundreds of office locations. This is an excellent opportunity for a detail-oriented professional who enjoys process improvement, data analysis, project coordination, and cross-functional collaboration.

In this role, you will help drive operational excellence by analyzing workflows, tracking initiatives, improving documentation, and providing reporting that enables informed business decisions. You'll work closely with technical and business stakeholders to support ongoing projects and ensure operational processes run efficiently.

Required Qualifications

• Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or similar role.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Experience creating and maintaining professional documentation, process maps, and reports.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders.

Preferred Qualifications

• Experience supporting network operations, telecommunications, infrastructure, or technical operations environments.
• Familiarity with project management and ticketing platforms such as ServiceNow or similar tools.
• Knowledge of process improvement methodologies and operational excellence practices.
• Experience building dashboards, operational reporting, and performance metrics.