Operations Engineer - Triage Operations

Perennial Resources International; Totowa (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Bloomberg is seeking a Triage Operations Engineer to join a collaborative team that supports 24x7x365 coverage of the client’s technology environment. You will work with Engineering, SRE, and Incident Management to improve reliability, automate processes, and evolve operational procedures across Bloomberg’s platforms.

Responsibilities include incident investigation, documenting procedures, and driving long-term improvements with cross-functional partners.

Qualifications

• 2+ years in computer operations, production support, systems administration, SRE, or related field.
• Experience with Unix/Linux environments (RHEL, Ubuntu or similar).
• Understanding of datacenter infrastructure and distributed systems.
• Degree in Computer Science, Engineering, Mathematics, or related field, or equivalent experience.
• Experience with AI productivity/agentic tools (Claude, ChatGPT, Copilot).
• Experience with orchestration/configuration tools (Salt/Ansible, Salt preferred).
• Strong written and verbal communication and customer-service skills.
• Knowledge of Jira and SDLC concepts.
• Experience with day-to-day systems administration tasks and scripting (Shell, Python).
• Experience with observability and metrics tools (Grafana, Humio, LogScale).
• Familiarity with development tools (GitHub, Artifactory, Chef, Ruby).
• Interest in using automation/AI to reduce toil and improve incident response.

Responsibilities

• Improve operational efficiency through automation, standardization, and process improvement.
• Drive incidents to resolution using logs, metrics, dashboards, and telemetry.
• Proactively investigate issues and perform troubleshooting across platforms.
• Collaborate across teams while working in a fast-paced environment.
• Develop, maintain, and improve runbooks and technical documentation.
• Identify recurring issues and coordinate long-term engineering improvements.
• Stay current with new technologies and automation strategies.
• Learn and adopt new workflows as the triage operations role evolves.
• Communicate incident findings and status clearly to partner teams.

Skills

Unix/Linux

SRE

Automation

Python

Shell

GitHub

Observability

Jira

SDLC

Communication

Education

CS/Engineering degree

Tools

Salt

Ansible

Jira

Grafana

Humio

CrowdStrike LogScale

GitHub

Artifactory

Chef

Ruby

Job description

You’ll join a collaborative, dynamic, and innovative team that provides 24x7x365 coverage for Client’s technology environment. You’ll work closely with teams across Engineering, including application developers, systems engineers, Incident Management, and Site Reliability Engineers.

You’ll play an important role in incident response and in the design, implementation, automation, and support of operational procedures across the platforms that make up Bloomberg’s computing environment. You’ll also have opportunities to contribute to projects that improve reliability, reduce operational toil, modernize tooling, and evolve the processes used by Triage Operations.

Responsibilities:

• Improve operational efficiency by identifying opportunities for automation, standardization, and process improvement
• Use strong technical, troubleshooting, multitasking, and interpersonal skills to help drive incidents through investigation and resolution
• Proactively investigate issues using logs, metrics, dashboards, dependency information, and other available telemetry
• Work effectively both independently and collaboratively in a fast-paced environment
• Develop, maintain, and improve runbooks, procedures, and other technical documentation
• Identify recurring operational problems and work with Engineering and SRE teams to drive long‑term improvements
• Stay current with evolving technologies and identify tools and strategies that can improve automation, troubleshooting, and operational efficiency
• Learn and adopt new workflows and technologies as the Triage Operations Engineer role continues to evolve
• Communicate clearly during incidents, providing useful technical findings and status to partner teams

Requirements:

• 2+ years of relevant experience in computer operations, production support, systems administration, SRE, or a related technical field
• Experience working with Unix/Linux environments, including RHEL, Ubuntu or similar distributions
• An understanding of datacenter infrastructure, distributed systems, and data communications
• A degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent practical experience
• Experience using AI productivity and agentic tools such as Claude, ChatGPT, or Copilot
• Experience with orchestration and configuration‑management technologies such as Salt or Ansible, with Salt experience preferred
• Strong written and verbal communication, interpersonal, and customer‑service skills
• Working knowledge of Jira and software development lifecycle (SDLC) concepts
• Experience performing and automating day‑to‑day systems administration tasks
• Scripting or programming experience using Shell, Python, or similar languages
• Experience using observability, log‑analysis, metrics, and visualization platforms such as Grafana or Humio (CrowdStrike Falcon LogScale)
• Familiarity with development, automation, and management tools such as GitHub, Artifactory, Chef, Ruby, or similar technologies
• An interest in using automation and AI to reduce operational toil and improve incident response