Remote Tech Change & Adoption Program Manager

Humane World for Animals Canada; Washington (District of Columbia); Remote; USD 71,000 - 107,000; Full time

Job summary

Humane World for Animals Canada is seeking a Program Manager, Change Management, Adoption and Training for the Technology and Information Solutions department. The role leads technology adoption and workforce readiness, partnering with teams to ensure successful implementation and maximum value from technology-enabled change.

The position requires a bachelor’s degree and 5+ years in change management or related initiatives, with remote-eligible work in the DC area.

Qualifications

• Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience.
• Minimum of five (5) years of experience leading organizational change management, technology adoption, training, employee enablement or related initiatives.
• Change management certification (Prosci or CCMP) strongly preferred.
• Knowledge of organizational change management principles, methodologies and best practices.
• Experience developing and executing stakeholder engagement and communication strategies.
• Knowledge of instructional design principles.
• Experience in remote and in-person training.
• Experience using learning, collaboration, communication, instructional design and analytics tools to support employee enablement and technology adoption.

Responsibilities

• Leads organizational change management and technology adoption efforts for technology programs and initiatives by developing and executing change management strategies, plans, communications, training, readiness activities and adoption measurement frameworks.
• Develops and delivers training for technology needs and process changes, including instructor-led and virtual training, demonstrations, workshops, onboarding activities, and self-paced learning.
• Creates, maintains, and curates learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons, process documentation, and other materials that enable employees to effectively use technology solutions.
• Monitors technology adoption, proficiency, user feedback, and support trends to evaluate the effectiveness of change management and adoption strategies.
• Develops and executes communication strategies and stakeholder engagement plans that build awareness, understanding, and commitment for technology-related changes.
• Assesses readiness for technology initiatives and develops strategies to address readiness gaps and support successful adoption.
• Serves as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts.
• Performs other duties and responsibilities as assigned.

Skills

Change management

Instructional design

Stakeholder engagement

Training delivery

Communication skills

Multitasking

Education

Bachelors degree in related field

Tools

Learning platforms

Collaboration tools

Job description

Humane World for Animals Canada is seeking a Program Manager, Change Management, Adoption and Training for the Technology and Information Solutions department. The role leads technology adoption and workforce readiness, partnering with teams to ensure successful implementation and maximum value from technology-enabled change.

The position requires a bachelor’s degree and 5+ years in change management or related initiatives, with remote-eligible work in the DC area.