Remote Technology Adoption & Change Lead

Booz Allen Hamilton; Chantilly (VA); Hybrid; USD 87,000 - 198,000; Full time

Job summary

Booz Allen Hamilton is seeking a Technology Adoption Specialist to drive adoption of digital tools within complex workflows. You will lead onboarding, training, change management, and user support to maximize value from new technologies.

The role requires 5+ years in IT change management, TS/SCI clearance with polygraph, a Bachelor's degree, and familiarity with ITIL and knowledge management. Collaboration with stakeholders across teams is essential.

Qualifications

• 5+ years of experience in IT change management or technology adoption.
• 3+ years of experience supporting the intelligence community.
• Experience developing technical user guides and job aids.
• Experience developing and delivering technical training.
• Knowledge of ITIL processes and knowledge management practices.

Responsibilities

• Guide onboarding, training, change management and user support to ensure adoption of new tools.
• Design and deliver technical training and self-service knowledge bases to accelerate adoption.
• Develop change management plans to streamline new workflows during implementation.

Skills

IT change management

Technology adoption

ITIL processes

Knowledge management

Technical training delivery

Security clearance TS/SCI with poly

Education

Bachelor's degree

Tools

JIRA

ServiceNow HRSD

Job description

Booz Allen Hamilton is seeking a Technology Adoption Specialist to drive adoption of digital tools within complex workflows. You will lead onboarding, training, change management, and user support to maximize value from new technologies.

The role requires 5+ years in IT change management, TS/SCI clearance with polygraph, a Bachelor's degree, and familiarity with ITIL and knowledge management. Collaboration with stakeholders across teams is essential.