Program Manager, Change Management, Adoption and Training

Humane Society of the United States; Washington (District of Columbia); Remote; USD 71,000 - 107,000; Full time

Job summary

Humane World for Animals Canada is seeking a Program Manager, Change Management, Adoption and Training for the Technology and Information Solutions department. The role leads technology adoption and workforce readiness, partnering with teams to ensure successful implementation and maximum value from technology-enabled change.

The position requires a bachelor’s degree and 5+ years in change management or related initiatives, with remote-eligible work in the DC area.

Qualifications

• Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience.
• Minimum of five (5) years of experience leading organizational change management, technology adoption, training, employee enablement or related initiatives.
• Change management certification (Prosci or CCMP) strongly preferred.
• Knowledge of organizational change management principles, methodologies and best practices.
• Experience developing and executing stakeholder engagement and communication strategies.
• Knowledge of instructional design principles.
• Experience in remote and in-person training.
• Experience using learning, collaboration, communication, instructional design and analytics tools to support employee enablement and technology adoption.

Responsibilities

• Leads organizational change management and technology adoption efforts for technology programs and initiatives by developing and executing change management strategies, plans, communications, training, readiness activities and adoption measurement frameworks.
• Develops and delivers training for technology needs and process changes, including instructor-led and virtual training, demonstrations, workshops, onboarding activities, and self-paced learning.
• Creates, maintains, and curates learning and adoption resources, including user guides, job aids, FAQs, videos, self-paced lessons, process documentation, and other materials that enable employees to effectively use technology solutions.
• Monitors technology adoption, proficiency, user feedback, and support trends to evaluate the effectiveness of change management and adoption strategies.
• Develops and executes communication strategies and stakeholder engagement plans that build awareness, understanding, and commitment for technology-related changes.
• Assesses readiness for technology initiatives and develops strategies to address readiness gaps and support successful adoption.
• Serves as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts.
• Performs other duties and responsibilities as assigned.

Skills

Change management

Instructional design

Stakeholder engagement

Training delivery

Communication skills

Multitasking

Education

Bachelors degree in related field

Tools

Learning platforms

Collaboration tools

Job description

The general salary range for this full-time position is $71,000 – 106,600. Salary offers will be commensurate with experience, qualifications, skills, training and education.

Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Program Manager, Change Management, Adoption and Training for the Technology and Information Solutions department. In this position you will serve as the organization’s lead for technology adoption and workforce readiness. This role partners with technology and functional teams to ensure technology investments are successfully adopted and understood. Through change management, communications and training the Program Manager helps colleagues build digital fluency, embrace new ways of working and realize the full value of technology-enabled change.

Responsibilities:

• Leads organizational change management and technology adoption efforts for technology programs and initiatives by developing and executing change management strategies, plans, communications, training, readiness activities and adoption measurement frameworks that support successful implementation and sustained use of technology solutions;
• Develops and delivers training for technology needs and process changes, including instructor-led and virtual training, demonstrations, workshops, onboarding activities, and self‑paced learning;
• Creates, maintains, and curates learning and adoption resources, including user guides, job aids, FAQs, videos, self‑paced lessons, process documentation, and other materials that enable employees to effectively use technology solutions;
• Monitors technology adoption, proficiency, user feedback, and support trends to evaluate the effectiveness of change management and adoption strategies. Identifies opportunities for continuous improvement and makes recommendations to enhance user experience, optimize technology utilization, and maximize the value of technology solutions;
• Develops and executes communication strategies and stakeholder engagement plans that build awareness, understanding, and commitment for technology-related changes;
• Assesses organizational and user readiness for technology initiatives and process changes by identifying potential barriers to adoption, stakeholder concerns, training needs, and change impacts. Develops and implements strategies to address readiness gaps and support successful adoption and sustained use;
• Serves as a liaison between technology teams and functional partners, translating technical changes into clear process and employee impacts and helping stakeholders understand new capabilities, changes, roles, and responsibilities;
• Performs other duties and responsibilities as assigned.

Qualifications and Requirements:

• Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant work experience;
• Minimum of five (5) years of experience leading organizational change management, technology adoption, training, employee enablement or related initiatives;
• Change management certification (Prosci or CCMP) strongly preferred;
• Knowledge of organizational change management principles, methodologies and best practices;
• Experience developing and executing stakeholder engagement and communication strategies;
• Knowledge of instructional design principles;
• ,Experience in remote and in-person training;
• Experience using learning, collaboration, communication, instructional design and analytics tools to support employee enablement and technology adoption. Comfortable in a fast‑paced environment with frequent deadlines; high energy, self‑motivated and proactive;
• Ability to multitask and be flexible with regard to workload and assignments;
• Ability to exercise judgment;
• Strong written and verbal communication skills;
• Attention to detail and commitment to excellence demonstrated by the delivery of quality and timely outcomes;
• Ability to work both independently and as an effective team member in a team environment;
• Strong interest in animal protection issues preferred.

This is a US position in the DC Metro Area- Remote Eligible.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status. EOE