Remote Team Lead - Toll

Account Control Technology; Houston (TX); Remote; USD 20,000 - 29,000; Full time

Job summary

Account Control Technology is seeking a Remote Team Lead - Toll to guide a collections team and drive performance in a fully remote capacity. The role reports to management and centers on meeting monthly collection goals, coordinating with clients, and maintaining tight production metrics.

The position requires leadership, robust communication, and hands-on supervision of collectors. You will manage dialing campaigns, training, and compliance while supporting daily operations and continuous

Qualifications

• High School Diploma, GED or equivalent required.
• Minimum 1 year in a collector/production role preferred.
• Supervisory experience a plus.
• Strong work ethic and high ethical standards.
• Ability to supervise and train staff effectively.
• Knowledge of collections systems is a plus.
• Must communicate effectively and manage time to meet production standards.

Responsibilities

• Exceeds all monthly collection goals set by management.
• Forecast monthly, quarterly and annual goals for each collector by client and type.
• Manage the auto-dialer, letter campaigns and production logs.
• Assist with team meetings and preparation.
• Assist the Collection Manager with daily tasks including strategy, negotiations, reporting, and performance tracking.
• Maintain performance and collection records for all specialists.
• Supervise and train staff; provide training and feedback.
• Analyze overall staff performance for strengths and development needs.
• Provide weekly summaries of activities and accomplishments.
• Ensure compliance with client contracts, policies, and laws.

Skills

Team leadership

Staff training

Remote supervision

Effective communication

Forecasting goals

Collections experience

Collector experience

Education

High School Diploma or GED

Tools

Collections systems

Job description

Account Control Technology

Remote Team Lead - Toll

Job ID: 2026-3095 # of Openings: 6 Category: Collections

Overview

Work Location: Remote

Compensation: $18/hour

The Team Lead will facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem solving recommendations, and recommendations of standardizing team operations.

Responsibilities

• Exceeds all monthly collection goals assigned by management
• Assists Collections Supervisor and Manager with forecasting monthly, quarterly and annual collection goals for each collector, by assigned client and/or business type
• Manages the auto-dialer, letter campaigns and production logs
• Assists with the preparation for, and the conducting of team meetings
• Assists the Collection Manager with daily tasks to include building team strategies, escalated phone negotiations, reporting and performance tracking
• Maintains performance and collection records on all Collection Specialists, including but not limited to collection activity, dollars collected, and goal tracking
• Supervises, motivates and oversees collector call monitoring and training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff
• Analyzes overall staff performance to determine strengths/development needs
• Provides management with a summary weekly of completed activities and accomplishments
• Maintains compliance with all client contractual requirements and policies
• Successfully completes required Management Training courses and related projects
• Ensures compliance with all Federal, State and local laws applicable to the collections industry as well as ACTH policies and procedures

Qualifications

• High School Diploma, GED or equivalent required
• A minimum of 1-year in a collector/production role preferred
• Supervisory experience a plus
• Strong work ethic that exhibits high ethical and moral standards
• Ability to supervise and effectively train staff members
• Collections systems knowledge a plus
• Must be able to communicate effectively and manage time effectively to ensure production standards are always maintained

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

Equal employment opportunity, including veterans and individuals with disabilities.

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