Onsite Team Lead - NTTA Toll

Account Control Technology; Fort Washington (Montgomery County); On-site; USD 21,000 - 29,000; Full time

Job summary

Account Control Technology in Houston is seeking an Onsite Team Lead for the NTTA Toll account to lead a collections team and drive performance while ensuring client requirements are met.

The role emphasizes supervision, training, and strategic planning to achieve monthly goals with a strong work ethic and effective communication. This is an onsite position focused on process optimization and compliance.

Qualifications

• High School Diploma, GED or equivalent is required.
• 1 year in a collector/production role preferred.
• Supervisory experience is a plus.
• Strong work ethic and high ethical standards.
• Ability to supervise and train staff effectively.
• Knowledge of collections systems is a plus.
• Must communicate effectively and manage time to meet production standards.

Responsibilities

• Exceeds all monthly collection goals assigned by management.
• Assists with forecasting monthly, quarterly and annual goals for each collector by client/type.
• Manages auto-dialer, letter campaigns and production logs.
• Assists with preparation for and conducting team meetings.
• Supports daily tasks including building team strategies, escalated negotiations, reporting and performance tracking.
• Maintains performance and collection records for all staff.
• Supervises, motivates and oversees training of staff, provides feedback.
• Analyzes overall staff performance to identify strengths and development needs.
• Provides management with a weekly summary of activities and accomplishments.
• Ensures compliance with client contracts and policies.
• Completes required management training and projects.
• Ensures compliance with laws governing collections.

Skills

Strong work ethic

Supervisory experience

Effective communication

Time management

Collections systems knowledge

Education

High School Diploma, GED or equivalent

Job description

Account Control Technology

Onsite Team Lead - NTTA Toll

Job ID: 2026-3207

# of Openings: 6

Category: Collections

Overview

Work Location: Onsite - Houston

Compensation: $18/hour

The Team Lead will facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem solving recommendations, and recommendations of standardizing team operations.

Responsibilities

• Exceeds all monthly collection goals assigned by management
• Assists Collections Supervisor and Manager with forecasting monthly, quarterly and annual collection goals for each collector, by assigned client and/or business type
• Manages the auto-dialer, letter campaigns and production logs
• Assists with the preparation for, and the conducting of team meetings
• Assists the Collection Manager with daily tasks to include building team strategies, escalated phone negotiations, reporting and performance tracking
• Maintains performance and collection records on all Collection Specialists, including but not limited to collection activity, dollars collected, and goal tracking
• Supervises, motivates and oversees collector call monitoring and training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff
• Analyzes overall staff performance to determine strengths/development needs
• Provides management with a summary weekly of completed activities and accomplishments
• Maintains compliance with all client contractual requirements and policies
• Successfully completes required Management Training courses and related projects
• Ensures compliance with all Federal, State and local laws applicable to the collections industry as well as ACTH policies and procedures

Qualifications

• High School Diploma, GED or equivalent required
• A minimum of 1-year in a collector/production role preferred
• Supervisory experience a plus
• Strong work ethic that exhibits high ethical and moral standards
• Ability to supervise and effectively train staff members
• Collections systems knowledge a plus
• Must be able to communicate effectively and manage time effectively to ensure production standards are always maintained

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

Equal employment opportunity, including veterans and individuals with disabilities.

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