Remote Team Lead — Quality & Delivery Coach

Gone Closing; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Gone Closing is seeking a Team Lead / QA Lead to coach a small team, uphold quality standards, and keep scripts, workflows, and reporting sharp. You will review calls and work for quality and serve as the point of contact for delivery to the client.

This full-time remote role follows US market hours and requires strong English, clear communication, and a calm, steady leadership style. You will own outcomes and drive reliable performance.

Qualifications

• Experience leading a team, ideally in real estate ops or BPO.
• High standards and a calm, steady manner.
• Strong English and clear communication.
• Comfortable owning outcomes.

Responsibilities

• Coach and support a small team day to day.
• Review calls and work for quality.
• Refine scripts, workflows, and reporting.
• Be the point of contact for the client on delivery.

Skills

Team leadership

Quality assurance

Client communication

Process improvement

Job description

Gone Closing is seeking a Team Lead / QA Lead to coach a small team, uphold quality standards, and keep scripts, workflows, and reporting sharp. You will review calls and work for quality and serve as the point of contact for delivery to the client.

This full-time remote role follows US market hours and requires strong English, clear communication, and a calm, steady leadership style. You will own outcomes and drive reliable performance.