Team Lead / QA

Gone Closing; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Gone Closing is seeking a Team Lead / QA Lead to coach a small team, uphold quality standards, and keep scripts, workflows, and reporting sharp. You will review calls and work for quality and serve as the point of contact for delivery to the client.

This full-time remote role follows US market hours and requires strong English, clear communication, and a calm, steady leadership style. You will own outcomes and drive reliable performance.

Qualifications

• Experience leading a team, ideally in real estate ops or BPO.
• High standards and a calm, steady manner.
• Strong English and clear communication.
• Comfortable owning outcomes.

Responsibilities

• Coach and support a small team day to day.
• Review calls and work for quality.
• Refine scripts, workflows, and reporting.
• Be the point of contact for the client on delivery.

Skills

Team leadership

Quality assurance

Client communication

Process improvement

Job description

# Team Lead / QALead a small team, hold the quality bar, and keep scripts, workflows, and reporting sharp.Apply by emailAll rolesWhat you will do## The work.* Coach and support a small team day to day* Review calls and work for quality* Refine scripts, workflows, and reporting* Be the point of contact for the client on deliveryWhat we look for### You.* Experience leading a team, ideally in real estate ops or BPO* High standards and a calm, steady manner* Strong English and clear communication* Comfortable owning outcomesTypeFull timeLocationRemoteHoursUS market hoursTeamTeam & QualityApply## Interested?Apply## Apply for Team Lead / QAThere is one way to reach us, and it is by email. Send your CV and a short note about the role you [e-mail]**One channel only.** Applications are only accepted at [e-mail]. Anything sent through our client contact form, sales phone line, or any other address on this site is not a job application. It will be declined and the sender will not be considered.What to include* 01The role you are applying for* 02Your CV, attached* 03A short note on why you are a fit* 04Your English is comfortable for US-hours workWe read every application sent the right way, and reply when there is a fit.