Remote Team Lead, Collections & Recovery

Pieinsurance; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans

Generous PTO

Future 401k match

Parental and caregiver leave

Job summary

Pie Insurance seeks a Team Lead, Collections to own end-to-end past-due receivable collections, including installment payments, audits, and closed cases. You will lead a team of contributors, manage external partners, and drive improvements to reduce exposure while ensuring compliance with debt-collection laws.

You will set SLAs across the collection lifecycle, work with Accounting on reserves and month-end close, and determine collection referrals and vendor strategies.

Qualifications

• High school diploma or GED required; an Associate's or Bachelor's degree preferred.
• 3+ years of team leadership or people management experience.
• 1+ year of Premium Audit experience preferred.
• Experience in commercial insurance preferred.
• 2+ years of vendor management experience required.
• 1+ year of experience managing BPO or offshore teams preferred.
• 1+ year of data analysis and understanding of workers' comp operations required.

Responsibilities

• Own recovery outcomes across all policies in collections and meet targets.
• Manage collection vendors, litigation strategy, and scorecards.
• Lead, develop, and coach the collections team and set KPIs.
• Partner with Compliance, Legal, Product, and Engineering to improve processes.

Skills

Team leadership

Debt-collection knowledge

Vendor management

BPO/offshore management

Data analysis (workers' comp)

Regulatory compliance (FDCPA/Reg F/TCP

Communication

G-Suite

Salesforce

Slack

Office tools

Agile thinking

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

G-Suite

Salesforce

Slack

Office machines

Job description

Pie Insurance seeks a Team Lead, Collections to own end-to-end past-due receivable collections, including installment payments, audits, and closed cases. You will lead a team of contributors, manage external partners, and drive improvements to reduce exposure while ensuring compliance with debt-collection laws.

You will set SLAs across the collection lifecycle, work with Accounting on reserves and month-end close, and determine collection referrals and vendor strategies.