Collections Team Leader — Lead, Delinquent Accounts

ThinkingAhead; New York (NY); On-site; USD 90,000 - 102,000; Full time

Job summary

ThinkingAhead in New York, NY is seeking a Collections Team Lead to supervise the Collections team and manage delinquent accounts. You will ensure adherence to internal procedures and legal standards while coaching staff and coordinating with other departments and leadership.

The Collections Team Lead leads by example, coaches team members, and maintains strong communication with departments. This role reports to the Customer Svc & Collections Mgr and is exempt in status.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• Minimum 3-5 years of collections experience in a commercial lending, banking or financial services environment.
• Prior supervisory or team lead experience strongly preferred.

Responsibilities

• Supervise and support daily activities of the Collections team to ensure timely and effective contact with delinquent accounts.
• Conduct routine account reviews and monitor aging reports to ensure appropriate action on past due loans.
• Train new team members on policies, systems, and procedures; provide ongoing coaching and performance feedback.
• Oversee follow-up on check and ACH bounces and ensure proper communication and resolution steps.
• Review and approve 10-day past due letters and other customer communications for consistency and compliance.
• Serve as liaison between the Collections team and Legal, Loan Servicing, and Sales.
• Prepare delinquency summaries and status updates for the VP; develop action plans for problem loans.
• Coordinate site visits for delinquent or repossession cases and ensure policy alignment.
• Assist with loan workouts and recommend modifications or legal actions as needed.
• Support in-house attorney with default notices and collections-related legal matters.

Skills

Communication skills

Negotiation

Conflict resolution

Coaching

Education

High School Diploma

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Accounting software

TValue

Job description

ThinkingAhead in New York, NY is seeking a Collections Team Lead to supervise the Collections team and manage delinquent accounts. You will ensure adherence to internal procedures and legal standards while coaching staff and coordinating with other departments and leadership.

The Collections Team Lead leads by example, coaches team members, and maintains strong communication with departments. This role reports to the Customer Svc & Collections Mgr and is exempt in status.