Seasonal Tax Support Specialist – Remote

Intuit; Chicago (IL); Remote; USD 27,552 - 34,440; Part time

Job summary

Intuit is seeking a Seasonal Tax Support Specialist to assist customers with their tax returns using TurboTax. The ideal candidate will have a business or finance background along with excellent customer service and research skills.

This remote position requires the ability to empathize with customers and represent Intuit’s brand positively. Responsibilities include providing product inquiries, troubleshooting tax questions, and documenting interactions. Bilingual English/Spanish skills are a plus.

Qualifications

• Basic knowledge of tax laws and familiarity with form 1040 and schedules.
• Some experience preparing federal and state returns for individuals.
• Comfortable using audio/visual tools to communicate with customers.

Responsibilities

• Provide tax support to TurboTax customers via video interactions.
• Assist customers with product inquiries and tax questions.
• Document customer interactions and follow company policies.

Skills

Customer service skills

Bilingual (English/Spanish)

Strong research skills

Critical thinking

Education

College degree in business, finance, accounting, or tax

Job description

Seasonal Tax Support Specialist – Remote

Contract

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

• College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
• Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
• Strong customer service skills with ability to empathize and instill confidence
• Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
• Some experience providing support in a call center environment a plus (WFH or on site)
• Strong Research skills and the ability to quickly use online resources to find answers
• Critical thinking, and problem solving
• Persistence and determination
• Willingness to utilize audio/visual tools to communicate with customers
• Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
• Friendly and reassuring on camera
• Bilingual (English/Spanish) communication skills (written & spoken) a plus

Job Content/Scope:

• This is a seasonal customer facing position providing Tax Support to TurboTax Customers
• Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
• Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
• Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

• High quality customer interactions and experiences
• Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
• Proficient with technology and solid knowledge of computer operations and software.
• Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
• Document customer interactions
• Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

EOE AA M/F/Vet/Disability

All your information will be kept confidential according to EEO guidelines.