Remote Tax Support Specialist

SmoothStar Tech; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

A technology company is hiring for a remote Customer Service Representative to assist TurboTax customers during the tax season. This role involves resolving inquiries, providing quality support, and navigating software effectively. Candidates should have at least one year of customer service experience and strong communication skills. Join a team that values exceptional customer experiences and technical support.

Qualifications

• 1 year of customer service experience in call center, retail, or helpdesk.
• Excellent written and verbal communication skills.
• Ability to navigate desktop devices and software confidently.

Responsibilities

• Interact with TurboTax customers addressing tax-related questions.
• Resolve product and service issues with a positive attitude.
• Provide quality customer service through various support channels.

Skills

Customer service skills

Technical troubleshooting

Active listening

Communication skills

Tools

Windows OS

Various software applications

Job description

A technology company is hiring for a remote Customer Service Representative to assist TurboTax customers during the tax season. This role involves resolving inquiries, providing quality support, and navigating software effectively. Candidates should have at least one year of customer service experience and strong communication skills. Join a team that values exceptional customer experiences and technical support.