Remote Seasonal Tax Software Support Specialist

Resolv Global; Raleigh (NC); Remote; USD 14,774 - 21,042; Part time

Job summary

A leading tax support company is seeking experienced Seasonal Customer Support Agents to provide remote customer assistance during the busy tax season. Candidates will help customers navigate tax software and resolve issues while maintaining professional service standards. This short-term engagement lasts 6 to 8 weeks, and applicants must be located in the U.S. The role requires prior experience with consumer tax software and excellent communication skills.

Qualifications

• Prior experience supporting consumer tax software.
• Ability to work multiple shift schedules, including evenings and weekends.
• Experience handling sensitive financial or personal data.

Responsibilities

• Provide inbound customer support via phone and chat.
• Assist customers with tax software navigation and product usage.
• Identify issues and apply the correct support workflows.
• Maintain accurate case documentation.
• Deliver professional, empathetic service.

Skills

Fluent or native-level English communication skills

Strong written and verbal customer support capability

Attention to detail

Ability to follow defined processes

Education

High School Diploma or GED equivalent

Tools

Windows-based computer

USB noise-canceling headset

Job description

A leading tax support company is seeking experienced Seasonal Customer Support Agents to provide remote customer assistance during the busy tax season. Candidates will help customers navigate tax software and resolve issues while maintaining professional service standards. This short-term engagement lasts 6 to 8 weeks, and applicants must be located in the U.S. The role requires prior experience with consumer tax software and excellent communication skills.