Remote Tax Compliance Call Center Agent

Cala Sourcing Solutions LLC; Phoenix (AZ); Remote; USD 36,000 - 48,000; Part time

Benefits offered by this job

NONE

Job summary

Cala Sourcing Solutions LLC seeks a Call Center Customer Service Representative to assist individuals and businesses with tax compliance, delinquency items, and general inquiries. You will handle high-volume calls, verify information, and guide customers through payment arrangements.

The role begins with in-office training for about a month, followed by a fully remote setup. This contract may convert to permanent based on performance and business needs.

Qualifications

• : Recent call center experience with at least one consecutive year in each of the two most recent positions.
• : Experience in a high-volume national call center, preferably banking, finance, insurance, or telecommunications.
• : Strong verbal and written communication skills.
• : Ability to multitask and navigate multiple systems simultaneously.
• : Basic Microsoft Word, Excel, and Google Workspace skills.
• : Basic math skills.
• : High school diploma or equivalent.

Responsibilities

• Handle high-volume inbound calls professionally and courteously.
• Resolve Tier 1 taxpayer questions and account issues.
• Review accounts and verify, gather, and update information.
• Explain current tax policies and available online resources.
• Submit requests for payment arrangements.
• Document all customer interactions accurately across multiple systems.
• Meet established attendance, quality, productivity, and performance expectations.

Skills

Verbal and written communication

Multitasking

Microsoft Word

Excel

Google Workspace

Basic math

Education

High school diploma or equivalent

Job description

Cala Sourcing Solutions LLC seeks a Call Center Customer Service Representative to assist individuals and businesses with tax compliance, delinquency items, and general inquiries. You will handle high-volume calls, verify information, and guide customers through payment arrangements.

The role begins with in-office training for about a month, followed by a fully remote setup. This contract may convert to permanent based on performance and business needs.