Flexible-Hours Call Center Agent

Fast Tax Service Inc; Louisiana; On-site; USD 19,000 - 28,000; Full time

Job summary

Fast Tax Service Inc. is hiring a Call Center (Customer Service) Representative to handle inquiries via phone, email, or in person. You will provide information on tax products and services, identify client needs, and guide issues to the right teams.

The role requires strong listening, communication, and multitasking abilities in a fast-paced setting. Ideal candidates have a high school diploma, solid typing speed, basic computer skills, and a customer-focused mindset.

Qualifications

• High School Diploma or equivalent is required.
• Typing speed of at least 35 words per minute is expected.
• Basic computer skills and familiarity with common software.
• Excellent phone skills with strong active listening abilities.
• Clear written and verbal communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Interact with clients by phone, email or in person to provide support and information on tax-related products and services.
• Answer client questions, identify concerns and determine needs.
• Ensure appropriate actions are taken to resolve issues and concerns.
• Address client complaints empathetically and patiently.
• Redirect customers to the appropriate team or office when needed.
• Schedule client appointments and take messages as required.
• Perform other related duties as assigned.

Skills

Typing 35 wpm

Basic computer skills

Active listening

Interpersonal communication

Multitasking

Time management

Team oriented

Energetic

Customer service mindset

Education

High School Diploma or equivalent

Job description

Fast Tax Service Inc. is hiring a Call Center (Customer Service) Representative to handle inquiries via phone, email, or in person. You will provide information on tax products and services, identify client needs, and guide issues to the right teams.

The role requires strong listening, communication, and multitasking abilities in a fast-paced setting. Ideal candidates have a high school diploma, solid typing speed, basic computer skills, and a customer-focused mindset.