Director, Technical Account Management — East

Obsidian Security; Austin (TX); On-site; USD 236,000 - 260,000; Full time

Benefits offered by this job

Competitive compensation with equity

Comprehensive healthcare

Flexible paid time off

12 weeks of new parent or family leave

Personal and professional development resources

Job summary

A leading security software company in Austin, Texas is seeking a Director of Technical Account Management. The role involves building and scaling the TAM function while overseeing key enterprise accounts. Ideal candidates have extensive experience in customer-facing roles, strong leadership skills, and familiarity with cybersecurity frameworks. Competitive benefits and a base salary range of $236,000 to $260,000 USD are offered.

Qualifications

• 10+ years in customer-facing post-sales/services roles.
• Proven operator as a player-coach for leading teams.
• Demonstrated strategic account management experience.
• Familiarity with identity, logging/SIEM, and incident response.
• Strong executive presence and communication skills.

Responsibilities

• Build and scale the TAM function.
• Own strategic accounts and serve as executive-aligned TAM.
• Lead and mentor a diverse team.
• Establish effective operational mechanisms.
• Drive adoption and multi-year renewal plans.

Skills

Customer-facing services roles

Strategic account management

Complex environments

Cybersecurity frameworks

Technical fluency

Education

Bachelor's degree in a related field

Tools

APIs/REST

SaaS platforms

Job description

A leading security software company in Austin, Texas is seeking a Director of Technical Account Management. The role involves building and scaling the TAM function while overseeing key enterprise accounts. Ideal candidates have extensive experience in customer-facing roles, strong leadership skills, and familiarity with cybersecurity frameworks. Competitive benefits and a base salary range of $236,000 to $260,000 USD are offered.