Remote System Administrator – IT & Endpoints

Bridgeway Benefit Technologies LLC; Oregon; Hybrid; USD 85,000 - 130,000; Full time

Job summary

Bridgeway is seeking a System Administrator to own ticket intake, triage, escalation, and administration of identity, endpoint, and collaboration systems. This remote role supports internal users and customer hosting, with focus on security and SLAs.

The candidate will manage Entra ID, Windows/Linux servers, VPNs, and end‑user devices, while communicating clearly with users and executives under pressure.

Qualifications

• 2+ years in IT support or system administration.
• Experience with Linux and Windows server setups.

Responsibilities

• Serve as first point of contact for issues and manage ticket queue to SLAs.
• Diagnose and resolve hardware, software, network, and access issues.
• Escalate to other teams with clean handoff and follow‑through to resolution.
• Coordinate incident responses and communications to users, customers, and executives.
• Deploy and maintain end‑user devices and MDM; manage eligibility and updates.
• Administer Teams, SharePoint, OneDrive and manage licenses.
• Manage VPN and hosting environments; Administer Linux servers and SSH access.
• Administer Entra ID/AD, SSO, MFA, Conditional Access
• Onboarding/offboarding provisioning and access reviews for SOC 2/HIPAA evidence.
• Manage privileged credentials (1Password) and API keys.

Skills

System administration

Linux administration

Windows administration

Network troubleshooting

Scripting

Security best practices

Communication

SOC 2 / HIPAA awareness

Education

Bachelor's degree in Information Technology, Software Development, or a related field

Tools

Azure Virtual Desktop

Entra ID

Microsoft 365

1Password

Job description

Bridgeway is seeking a System Administrator to own ticket intake, triage, escalation, and administration of identity, endpoint, and collaboration systems. This remote role supports internal users and customer hosting, with focus on security and SLAs.

The candidate will manage Entra ID, Windows/Linux servers, VPNs, and end‑user devices, while communicating clearly with users and executives under pressure.