Remote System Administrator — IT & Cloud Operations

Bridgeway Benefit Technologies LLC; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Bridgeway Benefit Technologies LLC is seeking a System Administrator for a fully remote US-based role. You will own ticket intake, triage, and escalation under defined SLAs while administering identity, endpoint, and collaboration systems used by employees and hosting customers.

You’ll handle customer hosting support, remote-access management, and incident command across healthcare benefits platforms. Expect cross-team collaboration, clear user communications, and adherence to security policies.

Qualifications

• 2+ years in IT support or system administration, including hands-on Linux in production environments.
• Experience with VPNs, remote connectivity, and security practices.
• Proficiency in Windows and Linux server administration and troubleshooting.
• Familiarity with SSO, MFA, and Conditional Access configurations.

Responsibilities

• Serve as first point of contact for technical issues and manage ticket queues to SLAs.
• Diagnose and resolve hardware, software, network, and access issues to protect uptime.
• Escalate to engineering teams and coordinate incident resolution and communications.
• Administer and maintain remote-access infrastructure and corporate collaboration tools.
• Patch systems, perform backups, and validate restores per playbooks and security standards.
• Create knowledge base content and assist in process improvements.

Skills

Linux admin

Windows admin

Networking

Azure VDI

Bash/PowerShell

ITSM SLAs

Entra ID/AD

SaaS licenses

Security policy

Education

Bachelor’s degree in IT/Software field

Tools

Azure Virtual Desktop

Active Directory

Microsoft 365 Admin

Job description

Bridgeway Benefit Technologies LLC is seeking a System Administrator for a fully remote US-based role. You will own ticket intake, triage, and escalation under defined SLAs while administering identity, endpoint, and collaboration systems used by employees and hosting customers.

You’ll handle customer hosting support, remote-access management, and incident command across healthcare benefits platforms. Expect cross-team collaboration, clear user communications, and adherence to security policies.