Remote Support Services Specialist

Tyler Technologies; Annapolis (MD); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Tyler Technologies in Annapolis, MD seeks a Support Services Representative to handle high-volume customer inquiries via phone and email, resolve login, billing, and technical issues, and maintain accurate CRM records. The role emphasizes clear communication, timely follow-through, and professional customer interactions.

This position offers flexible and remote work with at least three in-office days weekly; candidates should have at least one year of customer-facing experience, strong

Qualifications

• High School Diploma and a minimum of one year of customer-facing work experience.
• Excellent communication skills, including clear verbal and written abilities.
• Strong organizational and prioritization skills.
• Ability to multitask in a fast-paced environment to ensure timely follow-through.
• Must have excellent problem-solving skills and a keen attention to detail.
• Must be self-motivated and demonstrate initiative.
• Ability to understand a variety of technologies and platforms.
• This position allows both flexible and remote work opportunities with a minimum of 3 in-office days per week.

Responsibilities

• Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations
• Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
• Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
• Understand and determine the cause of problems quickly and apply the appropriate solution
• Review and process documents for compliance with established regulations
• Manage sensitive information securely and follow company policies and procedures
• Demonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times
• Solve technical problems with minimal supervision
• Navigate a computer effectively and learn to use and support multiple web-based systems quickly
• Provide accurate and complete information to meet customer needs and achieve satisfaction
• Work with supervisor to stay updated on product knowledge, company policies, and procedures, and effectively handle changes in any of these areas
• Provide timely feedback to the supervisor regarding challenges or customer concerns
• Other duties as assigned

Skills

Communication skills

Organizational skills

Multitasking

Problem solving

Initiative

Tech aptitude

Education

High School Diploma

Job description

Tyler Technologies in Annapolis, MD seeks a Support Services Representative to handle high-volume customer inquiries via phone and email, resolve login, billing, and technical issues, and maintain accurate CRM records. The role emphasizes clear communication, timely follow-through, and professional customer interactions.

This position offers flexible and remote work with at least three in-office days weekly; candidates should have at least one year of customer-facing experience, strong