Remote Support Engineer – XR/MR Diagnostics (24/7)

Canon USA & Affiliates; Salem (OR); Remote; USD 86,000 - 138,000; Full time

Job summary

Canon USA & Affiliates is seeking a Remote Support Engineer to provide high-quality support for Canon Medical Systems customers. This role involves troubleshooting and resolving issues across multiple imaging modalities.

The successful candidate will be skilled in remote support, and possess strong communication and problem-solving abilities, while being flexible to work in a 24/7 support environment with rotational shifts and dedicated coverage schedules.

Competitive salary range of $86,000 to $138,000 based on experience.

Qualifications

• Strong remote troubleshooting skills.
• Excellent communication skills for phone support.
• Ability to maintain working relationships.

Responsibilities

• Serve as the first point of contact for customer service requests.
• Perform remote troubleshooting and triage using various tools.
• Ensure timely updates in the Oracle Service Request system.

Skills

Remote troubleshooting

Problem solving

Analytical skills

Communication skills

Relationship building

Education

2 Year Associate's Degree in Biomedical Engineering, Electronics, or related technical field

Tools

Microsoft Office

Microsoft Windows

Job description

Canon USA & Affiliates is seeking a Remote Support Engineer to provide high-quality support for Canon Medical Systems customers. This role involves troubleshooting and resolving issues across multiple imaging modalities.

The successful candidate will be skilled in remote support, and possess strong communication and problem-solving abilities, while being flexible to work in a 24/7 support environment with rotational shifts and dedicated coverage schedules.

Competitive salary range of $86,000 to $138,000 based on experience.