Remote Imaging Support Engineer - 24/7 CT/MR

Canon USA & Affiliates; Salem (OR); Remote; USD 86,000 - 138,000; Full time

Job summary

Canon USA & Affiliates is seeking a Remote Support Engineer to provide high-quality support for imaging modalities. This role demands strong remote troubleshooting skills and effective communication within a 24/7 support environment.

The ideal candidate has a technical degree, 3 years of experience with imaging systems, and is flexible to work various shifts. Canon offers a competitive salary between $86,000 and $138,000, along with a diverse workplace.

Qualifications

• 3 years combined field and technical support experience with diagnostic imaging modalities.
• Excellent listening, verbal, and written communication skills.
• Ability to travel nationally and internationally.

Responsibilities

• Serve as the first point of contact for customer service requests.
• Perform remote troubleshooting leveraging remote connectivity tools.
• Ensure timely updates in the Oracle Service Request system.

Skills

Remote troubleshooting

Analytical skills

Verbal communication

Written communication

Microsoft Office

Problem solving

Education

2 Year Associate's Degree in Biomedical Engineering

Tools

Microsoft Windows

Job description

Canon USA & Affiliates is seeking a Remote Support Engineer to provide high-quality support for imaging modalities. This role demands strong remote troubleshooting skills and effective communication within a 24/7 support environment.

The ideal candidate has a technical degree, 3 years of experience with imaging systems, and is flexible to work various shifts. Canon offers a competitive salary between $86,000 and $138,000, along with a diverse workplace.