Remote Imaging Support Engineer – 24/7 Shifts

Canon America Medical Systems; United States; Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Job summary

Canon America Medical Systems is seeking a Remote Support Engineer to provide high-quality support across various imaging modalities. This remote position requires strong troubleshooting skills, flexibility for rotational shifts, and effective communication with customers.

The ideal candidate should have a degree in Biomedical Engineering, at least 3 years of experience in technical support, and be willing to work on-call shifts. The position offers a competitive salary between $86,000 to $138,000 depending on experience.

Qualifications

• Previous field service experience required.
• Ability to travel nationally and internationally.
• 3 years of combined field and technical support experience.

Responsibilities

• Serve as the first point of contact for customer service requests.
• Perform remote troubleshooting and triage.
• Ensure timely updates in Oracle Service Request system.

Skills

Remote troubleshooting

Problem solving

Analytical skills

Communication skills

Education

2 Year Associate's Degree in Biomedical Engineering or related field

Tools

Microsoft Office

Microsoft Windows

Job description

Canon America Medical Systems is seeking a Remote Support Engineer to provide high-quality support across various imaging modalities. This remote position requires strong troubleshooting skills, flexibility for rotational shifts, and effective communication with customers.

The ideal candidate should have a degree in Biomedical Engineering, at least 3 years of experience in technical support, and be willing to work on-call shifts. The position offers a competitive salary between $86,000 to $138,000 depending on experience.