Remote Support Engineer – XR/MR Diagnostics (24/7)

Canon USA & Affiliates; Juneau (AK); Remote; USD 86,000 - 138,000; Full time

Job summary

Canon USA & Affiliates is seeking a Remote Support Engineer to provide crucial support in a 24/7 environment. The role involves remote troubleshooting, customer service, and case management across various imaging modalities.

With responsibilities including first point of contact for service requests and ensuring rapid resolution of issues, ideal candidates should have strong communication skills, field service experience, and the ability to work flexible shifts, including weekends and holidays.

Compensation ranges from $86,000 to $138,000, depending on experience.

Qualifications

• Strong remote troubleshooting skills with field service experience.
• Excellent verbal and written communication skills.
• Ability to develop effective working relationships.

Responsibilities

• Serve as Tier 1 support for customer service requests.
• Perform remote troubleshooting leveraging tools and knowledge bases.
• Collaborate with teams for issue resolution.

Skills

Remote troubleshooting

Analytical skills

Excellent communication

Field service experience

Problem solving

Education

2 Year Associate's Degree in Biomedical Engineering, Electronics, or related field

Tools

Microsoft Office

Microsoft Windows

Job description

Canon USA & Affiliates is seeking a Remote Support Engineer to provide crucial support in a 24/7 environment. The role involves remote troubleshooting, customer service, and case management across various imaging modalities.

With responsibilities including first point of contact for service requests and ensuring rapid resolution of issues, ideal candidates should have strong communication skills, field service experience, and the ability to work flexible shifts, including weekends and holidays.

Compensation ranges from $86,000 to $138,000, depending on experience.