Remote Support Engineer – Veterinary HealthTech Onboarding

BlockchainHQ; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% Remote Work

Highly Competitive USD Pay

Paid Time Off

Work with Autonomy

Work with Top American Companies

Job summary

Truelogic's client is a veterinary software company seeking a Support Engineer to bridge Platform Engineering and CX, owning onboarding/decommissioning workflows, SQL migrations, and platform escalations.

You will partner with Customer Success and Implementation Managers to translate customer needs into reliable technical solutions, while operating in cloud infrastructure and data operations with a customer-facing focus.

Qualifications

• Must have hands-on AWS experience including RDS, S3, EC2, ECS and smoke testing.
• Proficient in creating, reviewing, merging PRs in GitHub for onboarding workflows.
• Strong written and spoken English; able to guide customers and write documentation.
• Solid understanding of data privacy, least-privilege access, and secure data handling.
• Experience navigating Jira, Intercom, Front or similar ticketing systems.

Responsibilities

• Execute technical onboarding workflows for new Instinct customers, including environment provisioning, configuration, integration setup, and data imports to ensure a seamless go-live experience.
• Manage the technical offboarding of customers, including data exports, environment teardown, access revocation, and formal documentation of closure procedures.
• Perform structured data migrations, including validation, transformation, and QA checks to ensure data integrity; participate in live calls when needed.
• Own and lead the queue of technical tickets escalated by the CX team; triage, prioritize, and resolve complex issues beyond CX scope.

Skills

AWS

Git / GitHub

Communication

Basic Security Hygiene

Ticketing Systems

Tools

Terraform

Kubernetes

Helm

Job description

Truelogic's client is a veterinary software company seeking a Support Engineer to bridge Platform Engineering and CX, owning onboarding/decommissioning workflows, SQL migrations, and platform escalations.

You will partner with Customer Success and Implementation Managers to translate customer needs into reliable technical solutions, while operating in cloud infrastructure and data operations with a customer-facing focus.