Veterinary CX Specialist: Tech-Savvy Customer Support

GlobalVetLINK; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Holidays

Professional development

Mentorship

Work-life balance

Impactful work

Job summary

GlobalVetLink is seeking a CX Specialist to serve as the frontline ambassador, delivering responsive and knowledgeable support to veterinary clinics. You will handle inquiries via tickets, chat, and phone, resolve issues with empathy, and ensure accurate documentation to maintain a high standard of customer experience.

Join a collaborative team focused on improving animal health technology, using Zendesk and AI-assisted workflows to enhance response speed while maintaining thorough problem

Qualifications

• 1-2 years of customer service or technical support experience preferred.
• Experience in SaaS, technology, or animal health industries is a plus.
• Proficiency with Zendesk or other ticketing systems.
• Strong communication and empathy.

Responsibilities

• Respond to customer inquiries via tickets, chat, and phone with professionalism and urgency.
• Use active listening techniques to understand customer concerns and confirm problem identification.
• Troubleshoot GVL platform and certificate issues and guide customers through technical processes.
• Escalate complex issues and document solutions; contribute to knowledge base.
• Maintain accurate case tracking and documentation; adhere to procedures.

Skills

Customer service

Technical support

Empathy

Active listening

Communication

Documentation

Teamwork

Tools

Zendesk

Microsoft Office

Google Workspace

AI tools

Job description

GlobalVetLink is seeking a CX Specialist to serve as the frontline ambassador, delivering responsive and knowledgeable support to veterinary clinics. You will handle inquiries via tickets, chat, and phone, resolve issues with empathy, and ensure accurate documentation to maintain a high standard of customer experience.

Join a collaborative team focused on improving animal health technology, using Zendesk and AI-assisted workflows to enhance response speed while maintaining thorough problem