Remote Customer Service Pro – Tech Support (Part-Time)

Online River; Los Angeles (CA); On-site; USD 35,817 - 44,083; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is seeking a part-time Customer Service Representative to provide exceptional support to customers. Working remotely, you will respond to inquiries and resolve issues via phone, email, and chat while ensuring customer satisfaction. The ideal candidate possesses strong communication skills, customer service experience, and the ability to work independently. The role offers competitive compensation, benefits including medical, vision, and dental coverage after your initial employment period.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• Strong communication skills, both written and verbal.
• Proven experience in a customer service role.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in using customer service software (CRM systems).
• Ability to work independently in a remote setting with minimal supervision.
• Empathy, patience, and a positive attitude in dealing with customer issues.

Responsibilities

• Handle customer questions, complaints, and requests promptly.
• Troubleshoot and resolve customer concerns efficiently.
• Accurately document interactions in the company's CRM system.
• Deliver detailed information on company products or services.
• Assist customers with placing orders, returns, or exchanges.
• Ensure unresolved issues are escalated and addressed promptly.
• Exceed customer expectations by providing excellent service.
• Achieve individual and team KPIs.
• Work closely with other departments to enhance customer experience.

Skills

Strong communication skills

Experience in a customer service role

Ability to handle multiple tasks

Proficiency in CRM software

Empathy and patience

Education

High school diploma or equivalent

Degree in a related field

Job description

Online River is seeking a part-time Customer Service Representative to provide exceptional support to customers. Working remotely, you will respond to inquiries and resolve issues via phone, email, and chat while ensuring customer satisfaction. The ideal candidate possesses strong communication skills, customer service experience, and the ability to work independently. The role offers competitive compensation, benefits including medical, vision, and dental coverage after your initial employment period.