Supervisor, Specialty Pharmacy Support Services

Lumicera

Idaho

Remote

USD 57,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401K Match

Adoption Assistance

Flexible Spending Account

Educational Assistance

Referral Bonus

Job summary

Lumicera is expanding its Specialty Pharmacy Support Services team. The Supervisor will lead day-to-day operations for Reimbursement or Intake Specialists, ensuring productivity and high customer service levels.

This role directs workflow, participates in hiring and training, and guides policy development with the Associate Manager, Pharmacy Services. Responsibilities include monitoring quality standards, implementing process improvements, and acting as escalation point for complex issues.

Qualifications

Bachelor’s degree or equivalent experience required.
CPhT certification required when supervising Intake Specialists.
2–5 years’ experience in a pharmacy setting preferred.
Proficient in Microsoft Outlook, Word & Excel.
Strong knowledge of current pharmacy regulations.

Responsibilities

Schedule and monitor staff and day-to-day workflow; develop employees' skills and provide feedback.
Develop, track, and monitor staff compliance to quality, service, and production standards.
Monitor turnaround times to meet internal standards and client guarantees.
Assist in monitoring costs to ensure adherence to budget goals.
Participate in hiring, training, and staff evaluations; address staff concerns.

Skills

Pharmacy regulations knowledge

Team management

Quality customer service

Interpersonal communication

Education

Bachelor’s degree or equivalent experience

CPhT Certification (required for Intake supervision)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.

Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $56,805.41 - USD $68,440.77 /Yr.

STAR Bonus % (At Risk Maximum)

10.00 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 10:30-7:00pm CST

Remote Work Notification

ATTENTION: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Overview

Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team.

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
Develop, track, and monitor employee’s compliance to quality, service, and production standards
Monitor task turnaround time so that internal standards and client performance guarantees are metli>
Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
Address staff concerns and day to day operational, system, customer service, quality, and professional issues
Work in production as needed
Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
Participate in continued quality improvement and quality meetings as necessary
Other duties as assigned

Qualifications

What our team expects from you?

Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
2-5 years’ experience, previous experience in a pharmacy setting preferred
Proficient in Microsoft Outlook, Word & Excel
Strong knowledge of current pharmacy regulations
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?