Remote Student Transport Account Manager - Columbus

EverDriven, LLC; Columbus (OH); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Life Insurance (company paid)

Short/Long-Term Disability Insurance (

Paid Time Off

Paid Holidays

Paid Time to Volunteer

Flex Spending Account (FSA)

401K with employer match

Employee Assistance Program

Employee Discounts Program

Job summary

EverDriven, LLC is hiring an Account Manager to service the Columbus, Ohio territory in a remote role. You will collaborate with school districts, transportation providers, and parents to ensure safe, timely student transport while improving service quality and productivity and reducing costs.

The position requires travel within assigned accounts, strong customer service, and excellent communication skills.

Qualifications

• Minimum education of a bachelor's degree or equivalent experience.
• Experience in transportation and/or operations is a plus.
• Strong professional communication and customer service skills.
• Ability to effectively work with diverse groups of customers and service providers.
• Daily travel as required.
• Valid Driver's License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment.

Responsibilities

• Use effective industry skills and abilities to support our innovative transportation services.
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies.
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies).
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts.
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system.
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback.
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures.
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers.
• Develop and maintain open communication channels with project contractors, community officials, and agency staff.
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections.
• Understand and follow safety rules established by regulatory bodies and client contracts.
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by HIPAA

Skills

Customer service

Communication

Multitasking

Travel coordination

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

EverDriven, LLC is hiring an Account Manager to service the Columbus, Ohio territory in a remote role. You will collaborate with school districts, transportation providers, and parents to ensure safe, timely student transport while improving service quality and productivity and reducing costs.

The position requires travel within assigned accounts, strong customer service, and excellent communication skills.