Account Manager, Ohio

EverDriven, LLC; Columbus (OH); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Life Insurance (company paid)

Short/Long-Term Disability Insurance (

Paid Time Off

Paid Holidays

Paid Time to Volunteer

Flex Spending Account (FSA)

401K with employer match

Employee Assistance Program

Employee Discounts Program

Job summary

EverDriven, LLC is hiring an Account Manager to service the Columbus, Ohio territory in a remote role. You will collaborate with school districts, transportation providers, and parents to ensure safe, timely student transport while improving service quality and productivity and reducing costs.

The position requires travel within assigned accounts, strong customer service, and excellent communication skills.

Qualifications

• Minimum education of a bachelor's degree or equivalent experience.
• Experience in transportation and/or operations is a plus.
• Strong professional communication and customer service skills.
• Ability to effectively work with diverse groups of customers and service providers.
• Daily travel as required.
• Valid Driver's License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment.

Responsibilities

• Use effective industry skills and abilities to support our innovative transportation services.
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies.
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies).
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts.
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system.
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback.
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures.
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers.
• Develop and maintain open communication channels with project contractors, community officials, and agency staff.
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections.
• Understand and follow safety rules established by regulatory bodies and client contracts.
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by HIPAA

Skills

Customer service

Communication

Multitasking

Travel coordination

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes -through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn. We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts.

Position Summary:

The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.

Salary Range:

$60,000.00-$70,000.00/yr based on experience plus bonus potential

Location:

This is a remote role, but this account manager will service the Columbus Ohio territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• Minimum education of a bachelor's degree or equivalent experience
• Experience in transportation and/or operations is a plus
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver's License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment
• Daily travel as required
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-remote

Equal Opportunity Employer

EverDrivenis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed tomaintaininga respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Note: EverDriven is not able to provide visa sponsorship or other employment-based work authorization support. This includes individuals on F-1 visas currently working under CPT, OPT, or STEM OPT authorization, as these require employer sponsorship to continue employment in the future.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in EverDriven's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.