Account Manager, Ohio

EverDriven; Kentucky; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance (short/long)

Paid Time Off

Paid Holidays

Volunteer Time

FSA

401K Plan with employer match

Employee Discounts

EAP (Employee Assistance Program)

Virtual Doctor Visits

Job summary

EverDriven in the United States is seeking an Account Manager to collaborate with school districts, transportation providers, and families to ensure safe and timely student transport in the designated territory.

This remote role services the Ohio region and requires regular travel, up to five days per week, to support customers and providers. The position offers a salary of $60,000–$70,000 per year with bonus potential and a Spanish language bonus is a plus.

Qualifications

• Minimum education of a bachelor's degree or equivalent experience.
• Experience in transportation and/or operations is a plus.
• Strong professional communication and customer service skills.
• Ability to effectively work with diverse groups of customers and service providers.
• Set priorities wisely, multitask, and dynamically solve problems.
• Strong familiarity with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment.

Responsibilities

• Use effective industry skills to support transportation services.
• Provide excellent customer service and escalate issues as needed.
• Assist in managing daily service of accounts and recruiting/credentialing service providers.
• Oversee Field Operations including new client start-ups and retention.
• Contribute to a safe, efficient transportation system.
• Liaise between EverDriven and clients with guidance and feedback.
• Ensure regulatory and client policy compliance.

Skills

Customer service

Communication

Multitasking

Problem solving

Valid Driver’s License

Microsoft Word

Excel

Outlook

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Job description

EverDrivenis the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes.Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.

Since 2006,we’vehelped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle.Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

Position Summary:

The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.

Salary Range:

$60,000.00-$70,000.00/yr based on experience plus bonus potential

Location:

This is a remote role, but this account manager will service the Ohio territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities:

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum education of a bachelor's degree or equivalent experience
• Experience in transportation and/or operations is a plus
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment
• Daily travel as required
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-remote

Equal Opportunity Employer

EverDrivenis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed tomaintaininga respectful, professional workplace where employees are evaluated and supported based on performance and potential.