Remote Account Manager – Student Transportation (Seattle Territory)

Remote; San Francisco (CA); Teletrabalho; USD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

401K with employer match

Flexible Time Off

Paid Holidays

Volunteer Time Off

FSA

Employee Discounts

Resumo da oferta

EverDriven is seeking an Account Manager to collaborate with departments, transportation providers, school districts, and parents to ensure safe, timely student transport in the Seattle region. The role focuses on improving service quality and productivity while reducing costs and maintaining top-notch customer service.

Responsibilities include managing accounts, recruiting and credentialing providers, overseeing field operations, and driving continuous safety and efficiency improvements across

Qualificações

• Minimum education of a bachelor’s degree or equivalent experience.
• Experience in transportation and/or operations is a plus.
• Strong professional communication and customer service skills.
• Ability to effectively work with diverse groups of customers and service providers.
• Set priorities wisely, multitask, and dynamically solve problems.
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment.
• Daily travel as required.

Responsabilidades

• Use effective industry skills and abilities to support our innovative transportation services.
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies.
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies).
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts.
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system.
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback.
• Maintain a safe and efficient environment for our passengers, contractors, and the non‑riding public by managing regulatory and client policies and procedures.
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers.
• Develop and maintain open communication channels with project contractors, community officials, and agency staff.
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections.
• Understand and follow safety rules established by regulatory bodies and client contracts.
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Conhecimentos

Communication

Customer service

Problem solving

Multitasking

Formação académica

Bachelor's degree or equivalent

Ferramentas

MS Word

MS Excel

Outlook

Descrição da oferta de emprego

EverDriven is seeking an Account Manager to collaborate with departments, transportation providers, school districts, and parents to ensure safe, timely student transport in the Seattle region. The role focuses on improving service quality and productivity while reducing costs and maintaining top-notch customer service.

Responsibilities include managing accounts, recruiting and credentialing providers, overseeing field operations, and driving continuous safety and efficiency improvements across