Remote Student Support Specialist — High-Performance Team

North American Learning Institute; Orlando (FL); On-site; USD 41,600 - 52,000; Full time

Benefits offered by this job

100% company-paid health, dental, and vision insurance

401(k) with 3% company match

80 hours PTO

Work-from-home flexibility after training

Job summary

North American Learning Institute in Orlando is hiring a Customer Service Representative to provide exceptional support to students and partners. This role involves managing multiple systems and providing effective solutions through email, chat, and phone. Candidates should have 1–3 years of experience in customer service, strong written communication, and be tech-savvy. The position offers competitive compensation between $41,600 and $52,000 per year, along with full benefits including health insurance and a 401(k) plan.

Qualifications

• 1–3+ years of customer service experience (email and chat preferred).
• Strong written communication skills.
• Tech-savvy and comfortable working across multiple systems.

Responsibilities

• Deliver high-quality customer support through email, chat, text, and occasional phone.
• Manage multiple conversations and systems while maintaining accuracy.
• Troubleshoot student issues and provide effective solutions.

Skills

Written communication skills

Tech-savvy

Analytical

Solution-oriented

Reliable

Fluent in English

Spanish (strong plus)

Job description

North American Learning Institute in Orlando is hiring a Customer Service Representative to provide exceptional support to students and partners. This role involves managing multiple systems and providing effective solutions through email, chat, and phone. Candidates should have 1–3 years of experience in customer service, strong written communication, and be tech-savvy. The position offers competitive compensation between $41,600 and $52,000 per year, along with full benefits including health insurance and a 401(k) plan.