Contact Center Agents: 26-00185

Akraya, Inc.; Orlando (FL); On-site; USD 22,041 - 28,929; Full time

Job summary

A leading IT staffing firm is hiring a Customer Support Representative in Orlando, FL to join their dynamic team. The role involves providing exceptional support for a globally expanding customer base. Responsibilities include handling inbound calls, logging cases, instructing customers, and providing initial triage support. Ideal candidates will have prior experience, strong communication skills, and the ability to work independently and as part of a team. This position offers competitive pay ranging from $16 to $21 per hour.

Qualifications

• Prior experience in a contact centre or customer support role within the tech industry.
• Familiarity with the ServiceNow platform is beneficial.
• Demonstrated ability to adapt and strive for excellence.

Responsibilities

• Handle inbound calls from customers and partners professionally.
• Log cases on NowSupport with precise information.
• Instruct new customers on self-service case logging.
• Assign cases to the appropriate SME Team.
• Provide initial triage support via case, phone, or e-mail.

Skills

Exceptional communication abilities

Proficiency in asking clear questions

Teamwork

Ability to work independently

Job description

Overview

Skills: Customer Support- Expert, Communication-Expert, Teamwork-Advanced, Problem-Solving-Advanced, Service Orientation-Advanced

Contract Type: W2 Only

Location: Orlando, FL

Duration: 6+ months (Possible extension)

Pay Range: $16- $21 per hour

Job Description

We are seeking Customer Support Representative to join our dynamic team, aimed at disrupting the way people work by making the enterprise operations more efficient and scalable. As a pivotal part of our Contact Centre team, your role will be to ensure our globally expanding customer base receives exceptional support for the platform, fostering a positive experience. You\'ll thrive in this role by being adaptable, passionate about serving our customers, and constantly striving for excellence.

Responsibilities

• Professionally handle inbound calls from customers and partners.
• Log cases on NowSupport with precise information to aid problem resolution by Subject Matter Expert (SME) Teams.
• Instruct new customers and partners on self-service case logging in NowSupport.
• Assign cases to the appropriate SME Team in NowSupport.
• Provide initial triage support via case, phone, or e-mail, solving problems and offering product information efficiently.

Must-Have Skills

• Exceptional communication abilities across various levels.
• Proficiency in asking clear and precise questions to accurately identify customer issues.
• Ability to work collaboratively within a team and independently with minimal supervision.

Domain Experience Required

Prior experience in a contact centre or customer support role within the tech industry, preferably with familiarity in using or supporting the ServiceNow platform, is highly beneficial for this position.

About AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment.Most recently, we were recognized Inc\'s Best Workplaces 2024 and Silicon Valley\'s Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor\'s Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing

As staffing solutions providers for Fortune 100 companies, Akraya\'s industry recognitions solidify our leadership position in the IT staffing space. We don\'t just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!