Remote Customer Experience Specialist - Growth Path

North American Learning Institute; Orlando (FL); Hybrid; USD 41,600 - 52,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

401(k) with company match

Paid time off (80 hours)

Job summary

North American Learning Institute (NALI) is seeking a Customer Service Representative to guide students and partners through their journey. You will handle email, chat, and text, resolving issues and providing clear, empathetic support.

This role emphasizes accuracy, communication, and decision-making under pressure in a fast-paced, remote-friendly environment with occasional in-person onboarding in Orlando.

Qualifications

• 1–3+ years of customer service experience (email and chat preferred).
• Strong written communication skills.
• Tech-savvy and comfortable working across multiple systems.
• Fluent in English (Spanish is a strong plus).
• Reliable, disciplined, and consistent in a remote setting.

Responsibilities

• Deliver high-quality customer support through email, chat, text, and occasional phone communication.
• Manage multiple conversations and systems at the same time while maintaining accuracy.
• Troubleshoot student issues and provide clear, effective solutions.
• Apply company policies and procedures correctly in real-time situations.
• Communicate professionally and empathetically with students and partners.
• De-escalate challenging situations while maintaining control and confidence.
• Prioritize tasks and manage time effectively in a fast-paced environment.
• Execute quickly without sacrificing attention to detail.

Skills

Written communication

Multi-system navigation

Problem solving

English fluency

Remote work discipline

Job description

North American Learning Institute (NALI) is seeking a Customer Service Representative to guide students and partners through their journey. You will handle email, chat, and text, resolving issues and providing clear, empathetic support.

This role emphasizes accuracy, communication, and decision-making under pressure in a fast-paced, remote-friendly environment with occasional in-person onboarding in Orlando.