Customer Service Representative

North American Learning Institute; Orlando (FL); On-site; USD 41,600 - 52,000; Full time

Benefits offered by this job

100% company-paid health, dental, and vision insurance

401(k) with 3% company match

80 hours PTO

Work-from-home flexibility after training

Job summary

North American Learning Institute in Orlando is hiring a Customer Service Representative to provide exceptional support to students and partners. This role involves managing multiple systems and providing effective solutions through email, chat, and phone. Candidates should have 1–3 years of experience in customer service, strong written communication, and be tech-savvy. The position offers competitive compensation between $41,600 and $52,000 per year, along with full benefits including health insurance and a 401(k) plan.

Qualifications

• 1–3+ years of customer service experience (email and chat preferred).
• Strong written communication skills.
• Tech-savvy and comfortable working across multiple systems.

Responsibilities

• Deliver high-quality customer support through email, chat, text, and occasional phone.
• Manage multiple conversations and systems while maintaining accuracy.
• Troubleshoot student issues and provide effective solutions.

Skills

Written communication skills

Tech-savvy

Analytical

Solution-oriented

Reliable

Fluent in English

Spanish (strong plus)

Job description

High-Performance Team | Orlando-Based Training. This is NOT your typical customer service role. At North American Learning Institute (NALI), we don’t hire average; we build high-performance operators. This is a fast-paced, detail-intensive role where accuracy, communication, and decision-making under pressure matter every single day.

As a Customer Service Representative at NALI, you’ll be a front-line team member responsible for guiding students and partners through their journey. You’ll communicate primarily through email, chat, and text (with occasional phone calls), helping resolve issues, answer questions, and ensure a smooth experience. You are the face of NALI in every interaction.

Non‑Negotiables

• Availability for nights, weekends, and holidays
• Managing multiple systems and conversations at once
• Close attention to detail; small mistakes matter
• Working in a performance‑driven environment with accountability
• Discipline to work independently in a remote setting after training

Benefits

• High‑performance, growth‑focused team environment
• Clear path for performance‑based promotions
• Competitive compensation: $41,600 to $52,000 per year
• 100% company‑paid health, dental, and vision insurance
• 401(k) with 3% company match
• Life insurance with ADD coverage
• 80 hours PTO
• Work‑from‑home flexibility after training
• In‑person onboarding and training support in Orlando

Responsibilities

• Deliver high‑quality customer support through email, chat, text, and occasional phone communication
• Manage multiple conversations and systems at the same time while maintaining accuracy
• Troubleshoot student issues and provide clear, effective solutions
• Apply company policies and procedures correctly in real‑time situations
• Communicate professionally and empathetically with students and partners
• De‑escalate challenging situations while maintaining control and confidence
• Prioritize tasks and manage time effectively in a fast‑paced environment
• Execute quickly without sacrificing attention to detail

Qualifications

• 1–3+ years of customer service experience (email and chat preferred)
• Strong written communication skills
• Tech‑savvy and comfortable working across multiple systems
• Analytical and solution‑oriented
• Reliable, disciplined, and consistent
• Fluent in English (Spanish is a strong plus)

Compensation

$41,600–$52,000 per year