Remote-After-Training Customer Service Pro

Ellenco Estágios e Treinamentos; Orlando (FL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

PTO

Remote work after training

In-person onboarding in Orlando

Job summary

North American Learning Institute (NALI) seeks a Customer Service Representative to guide students and partners through their journey. You will handle email, chat, and text communications, resolving issues and answering questions to ensure a smooth experience.

You are the face of NALI in every interaction, delivering clear communication and careful problem-solving under pressure. This is a remote-friendly, high-performance role with nights, weekends, and holidays required.

Qualifications

• 1–3+ years of customer service experience (email and chat preferred).
• Strong written communication skills.
• Tech-savvy and comfortable working across multiple systems.
• Analytical and solution-oriented.
• Reliable, disciplined, and consistent.
• Fluent in English (Spanish is a strong plus).

Responsibilities

• Deliver high-quality customer support through email, chat, text, and occasional phone communication.
• Manage multiple conversations and systems at the same time while maintaining accuracy.
• Troubleshoot student issues and provide clear, effective solutions.
• Apply company policies and procedures correctly in real-time situations.
• Communicate professionally and empathetically with students and partners.
• De-escalate challenging situations while maintaining control and confidence.
• Prioritize tasks and manage time effectively in a fast-paced environment.
• Execute quickly without sacrificing attention to detail.

Skills

Strong written communication

Analytical

Solution-oriented

Reliable and disciplined

Fluent in English

Tools

Multi-system navigation

Job description

North American Learning Institute (NALI) seeks a Customer Service Representative to guide students and partners through their journey. You will handle email, chat, and text communications, resolving issues and answering questions to ensure a smooth experience.

You are the face of NALI in every interaction, delivering clear communication and careful problem-solving under pressure. This is a remote-friendly, high-performance role with nights, weekends, and holidays required.