Remote Customer Support Pro - Help Students Thrive

School Result; New Hampshire; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work-from-home flexibility

Opportunities for skill development

Vibrant, mission-driven team

Job summary

A prominent educational institution is seeking a Customer Support Representative to provide exceptional service in a remote setting. This is a full-time role ideal for individuals with strong communication and problem-solving skills. Responsibilities include responding to customer inquiries, managing CRM data, and fostering positive client relationships. Candidates should have prior experience in customer support and proficiency in Microsoft Office. The position offers a competitive salary with opportunities for growth in a supportive team environment.

Qualifications

• Previous experience in call center or customer support roles.
• Ability to handle outbound calling campaigns professionally.
• Proficiency in data entry tools.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Conduct outbound calling campaigns to follow up with clients.
• Manage customer data entry in CRM systems.
• Assist customers with troubleshooting and complaint resolution.

Skills

Strong communication skills

Problem-solving abilities

Customer service experience

Data entry skills

Analytical skills

Tools

Microsoft Office (Word, Excel)

Job description

A prominent educational institution is seeking a Customer Support Representative to provide exceptional service in a remote setting. This is a full-time role ideal for individuals with strong communication and problem-solving skills. Responsibilities include responding to customer inquiries, managing CRM data, and fostering positive client relationships. Candidates should have prior experience in customer support and proficiency in Microsoft Office. The position offers a competitive salary with opportunities for growth in a supportive team environment.