Campus Success Specialist - Hybrid Onsite/Remote

VitalSource; Orlando (FL); Hybrid; USD 46,000 - 57,500; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

401K match up to 5%

12 weeks of paid parental leave

4 weeks of vacation

Flexible work schedules

Job summary

A leading education technology firm is hiring a Customer Success Specialist in Orlando, Florida. This role combines customer service and on-campus presence to support the course materials program at partner institutions. Responsibilities include addressing inquiries, providing training, and collaborating with faculty and staff. The position offers a hybrid work arrangement, competitive salary, and comprehensive benefits.

Qualifications

• Experience in higher education or bookstore operations is a plus.
• Proficient using technology and digital customer relationship management tools.
• Ability to take initiative and work independently.

Responsibilities

• Serve as the on-campus frontline representative for the course materials program.
• Maintain consistent on-campus presence 2-3 days per week.
• Address program-related inquiries and provide training sessions.

Skills

Customer service expertise

Relationship-building skills

Public speaking abilities

Strong analytical skills

Problem-solving mindset

Communication skills

Education

1-2 years in a customer facing or support role

Tools

Microsoft Office Suite

Job description

A leading education technology firm is hiring a Customer Success Specialist in Orlando, Florida. This role combines customer service and on-campus presence to support the course materials program at partner institutions. Responsibilities include addressing inquiries, providing training, and collaborating with faculty and staff. The position offers a hybrid work arrangement, competitive salary, and comprehensive benefits.