Remote Student Success Advisor

Post University; Waterbury (CT); À distance; USD 25 000 - 33 000; Plein temps

Résumé du poste

Post University is seeking a New Student Success Advisor to provide academic counseling to 250-350 undergraduate and graduate students at American Sentinel University, helping them achieve educational objectives.

This non-exempt, full-time role offers remote flexibility, with work from Waterbury, CT emphasis on timely responses, course planning, registration support, and guiding students toward successful degree completion.

Qualifications

• Bachelor’s degree and one to two years’ experience in education, administration, marketing, and/or other customer-related services.
• Excellent oral and written communication skills.
• Excellent technology skills (Word, Excel, MS Applications, etc.).
• Must be results-oriented, able to manage multiple projects, and work well under pressure.
• Works well independently and with a team.
• Takes initiative to complete tasks quickly and can troubleshoot student issues by utilizing multiple resources effectively.
• Highly motivated to help students graduate.

Responsabilités

• Work with students via phone or email on overcoming problems and/or issues that threaten their success in the university.
• Upon enrolling, welcome students to the University immediately upon enrolling to help the students register for courses, explain the program, answer questions, discuss Orientation, and more.
• Replies to student inquiries within 24 business hours and proactively reaches out about registration, course planning, participation, etc. to provide an exceptional student experience.
• Provides guidance on academic completion, discusses best practices on time management, and coaches students on utilizing institutional resources.
• Collects, organizes, and analyzes information about students through records, tests, emails, interviews, and professional resources to appraise their interests, aptitudes, abilities, etc., for educational planning.
• Compiles and studies educational information to provide guidance.
• Assist students in making and carrying out their educational objectives.
• Assist students with registration, book ordering, research techniques, and follow-up activities.
• Performs other administrative duties as needed.

Connaissances

Analytical

Customer Service

Dependability

Ethics

Oral & Written Communication

Organizational Support

Planning/Organizing

Problem Solving

Professionalism

Quality Management

Formation

Bachelor's degree

Outils

Word

Excel

MS Applications

Description du poste

Post University is seeking a New Student Success Advisor to provide academic counseling to 250-350 undergraduate and graduate students at American Sentinel University, helping them achieve educational objectives.

This non-exempt, full-time role offers remote flexibility, with work from Waterbury, CT emphasis on timely responses, course planning, registration support, and guiding students toward successful degree completion.