Remote Academic Advisor - Student Success & Retention

Rasmussen College, LLC; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

Rasmussen University offers an Academic Advisor role focused on guiding students toward educational goals in a fully online/remote setting. You will build relationships with students and collaborate across admissions, faculty, career services, and central services to promote persistence and enrollment growth.

The position requires a Bachelor's degree and emphasizes ethical service, diversity, and a proactive approach to student success, including evenings and weekends as needed.

Qualifications

• 1 year experience in Advising, Counseling, Customer Service or related field.
• Proficient in Microsoft Office Suite; SIS experience preferred.
• Ability to work independently and collaboratively as a member of a team and with other departments both in-person and virtually.
• Strong multi-tasking, organizational, planning and coordination skills.
• Proven customer service in a professional environment.
• Must be self-motivated, flexible, patient and solutions oriented.
• Strong command of the English language, in both oral and written form.
• Professional appearance and telephone/virtual manner are essential.
• Ability to work evenings and weekends.

Responsibilities

• Serves as the student’s primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self-serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner.
• Creates and maintains quarterly student schedules and advises students on course schedule sequence to ensure that the student successfully meets their University educational goals.
• Completes quarterly student academic progress (SAP) audits, including GPA calculations and projections, and actively manages their schedule and outreach.
• Recognizes student life challenges and offers encouragement to support educational success.
• Uses the SIS to identify, document and track student progress and advising activities.
• Acts as primary contact for financial aid questions, including FAFSA/FAConnect, ledger entries, payment plans, and excess funds.
• Communicates the impact of credit load on tuition and financial aid awards.
• Conducts regular proactive student outreach to improve outcomes and analyzes trends to support retention.
• Assists with strategies addressing student retention data and campus initiatives.

Skills

Customer service

Interpersonal skills

English proficiency

Team collaboration

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office Suite

Student Information System (SIS)

Job description

Rasmussen University offers an Academic Advisor role focused on guiding students toward educational goals in a fully online/remote setting. You will build relationships with students and collaborate across admissions, faculty, career services, and central services to promote persistence and enrollment growth.

The position requires a Bachelor's degree and emphasizes ethical service, diversity, and a proactive approach to student success, including evenings and weekends as needed.